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Setup Frequently Asked Questions

Is my driver's FAST ID or FAST Card a valid travel document?

Short answer: Yes. Customs has recently stated that they will accept FAST IDs as a valid travel document when filing e-Manifests. The FAST information that Customs has on file includes the travel document information (passport, etc.) that was presented when the driver applied for the Card.

Note: The driver should not arrive at the border with only a FAST card. The driver must also have the “valid travel document” that was presented to Customs when applying for the FAST card.

What privileges does FAST give me?

  1. Dedicated lanes (where available) for greater speed and efficiency in the clearance of FAST Trans-border shipments
  2. Reduced number of examinations for continued compliance with Customs FAST requirements as well secondary priority processing
  3. A strong and ongoing partnership with the Canadian Partners in Protection (PIP) and Customs (C-TPAT) administrations
  4. Enhanced supply chain security and safety while protecting the economic prosperity of the United States, Mexico, and Canada
  5. For carrier participants, the knowledge that they are transporting shipments for a C-TPAT approved importer, and on the southern border, a C-TPAT manufacturer

How do I apply for FAST?

For northern border applicants, drivers must complete a FAST Commercial Driver Application for the United States and Canada. The application will first be risk assessed by a Canadian consortium of the Canada Border Service Agency (CBSA), Citizenship and Immigration Service for Canada (CIC), and Canada’s Agence de Revenu (ARC). Upon approval from Canada, CBP will conduct a full U.S. based risk assessment.

Applicants identified as low risk will report to an enrollment center where they will be interviewed, have their original identification and citizenship documents reviewed, fingerprinted and have a digital photo taken. Low-risk applicants will then be issued a FAST Commercial Driver Card. You can learn more about FAST by visiting the Canadian Border Services Agency’s Free and Secure Trade program page.

What is the Customs ACE portal like?

The portal is essentially a customized computer screen similar to a Web site home page that connects CBP, the trade community, and other participating government agencies by providing a single, integrated, on-line access point for communications and information. With a one-screen system, filing is easy and data can be stored and reused, requiring less data entry time for truck carriers.

What are my options for submitting e-Manifest?

Here are several of your options:

ACE Secure Data Portal

CBP offers a web-based method for creating and filing e-Manifests. Once a fleet establishes a portal account, it types manifest data into a fill-in form using a standard web browser. While the price is appealing, this option will probably be used by very few since it involves manual data entry for each crossing. Instructions on setting up a carrier account are available by email at ACENow@dhs.gov or by calling 703-336-4326.

Internal EDI interface

Fleets with in-house EDI capabilities can develop their own e-Manifest interface for ACE or purchase existing record layouts from a provider. The cost and complexity of maintaining EDI will limit this option to fleets with the volume and resources to justify in-house EDI.

Certified Service Provider

Existing EDI third-party providers are obtaining certification to add e-Manifest services to their offerings. While the ACE portal provides basic functions for creating and submitting e-Manifests, third-party solutions offer a wider range of customization and integration options.

Do I have to be C-TPAT to file e-Manifest?

No, you don’t.

How do I determine my primary plate number?

The primary plate is the plate number for your truck (tractor) in the state where the vehicle is registered.

Don't I need an ACE account number?

If you choose to use Greeneye e-Manifest, you will not need a CPB ACE Portal Account. This means you can start submitting e-Manifests now without any delay.

You may want access to the ACE Portal for other reasons. There are features other than e-Manifest on the ACE Portal. So, submit e-Manifests now with Greeneye, and don’t get left out in the cold waiting for your ACE Portal signin.

What if my driver doesn't have any of the travel documents available?

One travel document is required for a driver to be setup and approved in the e-Manifest program. This document can be one of the following:

  1. Birth Certificate
  2. Border Crossing Card
  3. US Visa
  4. Passport
  5. US Permanent Resident
  6. Certificate of Naturalization
  7. Citizenship Card
  8. Reentry Permit
  9. Refugee Permit

If your driver doesn’t have a Birth Certificate Number or Passport Number, your best bet will be to get a Citizenship Number in Canada, or a Travel Document in the US.

Follow this link to get a Canadian Citizenship Card. Note: it will cost you $75.

Follow this link to get a US Travel Document. (PDF) Note: it will cost you $170.